Frequently Asked Questions

Help! I can't login!
Please submit a ticket using our Support System and we will create a temporary password for you. Once we’ve let you know your new temporary password, please change your password to something more secure on your account. To reset your password, login, then click “My Account” on the top navigational bar, then click “Details” on the left navigation.
Help! I am having trouble checking out!
Most of the time, when the checkout button isn’t working it’s because the user isn’t logged in. Please double check that you’re logged in by clicking Login – Register in the top menu. You should be able to complete your checkout once you’re logged in. If you still cannot, please submit a support ticket.
So, do you ship to my country?

Here is a list of countries we currently ship to:

UK, Canada, Thailand, Spain, Malaysia, Israel, Germany, Switzerland, France, Japan, Netherlands, Australia, Singapore, New Zealand, Norway, and Sweden.

If you do not see your country listed, please submit a support ticket.

What is the status of my order? Where is my order?
Please allow 2-3 business days for orders to be processed. but if you would like an exact status update – please feel free to submit a support ticket.
How do I change/edit my order?
To change an order that is already processed, please submit a support ticket to us with exact details of what you would like changed.
How do I change/edit my autoship order?

To change your autoship, you would login, go to “My Account,” then click “Autoship”, then wait for the autoship items to load (loading denoted by the moving circle icon, which disappears once loaded), then click the down arrow to the right of the item you want to change. At this point, you should see the Next ship date field with a date picker – use the up and down arrows to change the next ship date and click the dropdown to change the date frequency.

We can also change your autoship for you via a support ticket.

What if my product is damaged?
Please submit a support ticket to us with details on the damaged product as well as the packaging, if appropriate. We will get a new product out to you immediately.
Can MegaSpore help me with this medical issue?
We’re not doctors and aren’t allowed to make medical claims for obvious reasons. However, this is a short list of issues customers have gotten relief from since taking MegaSpore. Your results may vary. You can read more about MegaSpore here.
What is in MegaSpore & Megaquinone?
You can see a list of ingredients on each product page but both those products are also Soy free, Allergen free, GMO free, Dairy free, Gluten Free and Non-GMO.
When should I take MegaSpore? What are the dosage parameters?

We recommend either with the meal, or about 10-15 minutes after the meal.  We recommend starting out slowly in taking MegaSpore Biotic to avoid any GI discomfort.

Typical dosage:

Week 1: 1 capsule after a meal, every other day

Week 2: 1 capsule every day after a meal;

Week 3: Standard dosage of 2 capsules per day, after a meal – (both at same meal)

Thereafter: Standard dosage or as instructed by your practitioner

Sensitive individuals or children may require a smaller dosage; the content of the capsule can be combined with a small amount of food, such as apple sauce, for a more individualized dosage. Please consult your health practitioner or doctor before taking this product.

Can this CBD oil be used internally?

Yes. You can find more out about cbd oil here.

When will a product be back in stock?
You can send us a support ticket to get an up to date status on when we will be back in stock.
Can I get the replay for XYZ webinar?

Maybe. Replays are usually sent to anyone who registered for the webinar within 24-48 hours after the live event. Certain webinars do end up being archived as premium content for Inner Circle members of that particular series. You can check out a list of premium series webinars here.

What is your return policy?

We accept returns of UNOPENED bottles of any product. Please email [email protected] for details and instructions regarding returns.

We want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

Please open a support ticket so we can begin to talk about it. We’d love to know where things went wrong, or how we can improve. Please include your order number so we can issue a refund as soon as possible.

Kindly note that we make every attempt to process the refund as quickly as possible. But Stripe or your financial institution can take up to 20 days for the refund to reflect in your bank/card account.