Login and Account
If you cannot log in, go to the My Account page and request a new password with the email address you originally created an account with.
If that fails, try some other email address you may have signed up with. These are the first questions our support staff will ask you when you first lodge a ticket, so save yourself time and check these first.
If that fails to work, please submit a ticket using our Support System and we will create a temporary password for you. Once we’ve let you know your new temporary password, please change your password to something more secure on your account. To reset your password, login, then click “My Account” on the top navigational bar, then click “Details” on the left navigation.
Please allow 2-3 business days for orders to be processed. but if you would like an exact status update – please feel free to submit a support ticket.
To change an order that is already processed, please submit a support ticket (with your order number) to us with exact details of what you would like changed.
To change your autoship, you would login, go to “My Account,” then click “Autoship”, then wait for the autoship items to load (loading denoted by the moving circle icon, which disappears once loaded), then click the down arrow to the right of the item you want to change. At this point, you should see the Next ship date field with a date picker – use the up and down arrows to change the next ship date and click the dropdown to change the date frequency.
We can also change your autoship for you via a support ticket.
Here is a list of countries we currently ship to:
- New Zealand
- United Kingdom
- United States
We accept returns of UNOPENED bottles of any product. Please email firstname.lastname@example.org for details and instructions regarding returns.
We want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Please open a support ticket so we can begin to talk about it. We’d love to know where things went wrong, or how we can improve. Please include your order number so we can issue a refund as soon as possible.